Contact
Contact this guide
We take messages through the form only, and reply by email, so we can check the scheme's own wording before we answer.
In brief
Use the form below. Tell us your council area and what you're looking into. We can point you to the right scheme page, explain what an offer appears to be, or correct something we got wrong. We can't approve anything, check eligibility or recommend firms.
Checked at source on 3 November 2026 · An independent guide from SEO-DONS LTD, not the Welsh Government, Nest or a council
Good things to write about
- Whether a route might fit: your council area, whether you own or rent, and roughly what you know about benefits, health, income and your EPC. We'll point you to the scheme to check with.
- An offer you've received: what you were told, by whom, and what you were asked to sign or pay. We'll say what it appears to be and what to check.
- A heat pump for an oil or LPG home: we can explain the Boiler Upgrade Scheme amounts and the Welsh planning rules.
- Something we got wrong, or a newer source: name the page and the line.
What we can't do
We can't check eligibility, apply on your behalf, recommend installers or lenders, or vouch for a firm. Nest decides its own eligibility; Ofgem runs the Boiler Upgrade Scheme; the MCS register shows installer certification; Citizens Advice can help with your rights.
Corrections
Welsh and UK rules change on different timetables: Nest's reports, Welsh planning orders, Boiler Upgrade Scheme amounts and the VAT relief all have their own dates. If you've seen a newer version of something we cite, tell us which page and which source. We'll read it, update every page that depends on it, and change the date shown.
Who reads your message
Published by SEO-DONS LTD (company no. 16766013), 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. Company record: Companies House. We're not the Welsh Government, Nest, a council or an installer, and we don't pass your details on.
Send us a message
Use this form for a question about funding in North Wales, an offer you'd like a second view on, or a correction. It reaches SEO-DONS LTD and we reply by email.
What happens next
- Your message reaches SEO-DONS LTD, which publishes this guide.
- We reply by email with the scheme page that fits, if there is one.
- Any application is between you and that scheme.